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Store Policies

Our store policies are designed to offer you confidence, clarity, and seamless service—no matter where you are in the world.

Shipping

We are pleased to offer free worldwide shipping on all items, with most orders shipped from our main hub in Bangkok, Thailand (95%) and select items from Hong Kong.

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Processing Times

Orders are carefully processed within 1–3 business days. We strive for efficiency and aim to dispatch all purchases promptly.

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Shipping Options,
 

  1. Registered Post (Complimentary Worldwide)
    Available for all orders with no minimum value.
    Estimated delivery: 7–20 business days.
     

  2. FedEx & DHL (Express Delivery)
    Complimentary for orders over USD 700.
    Estimated delivery: 3–5 business days.
     

  3. MALCA AMIT, BRINKS, and FARARI (Premium Shipping for High-Value Items)
    We offer fully insured, secure, and premium delivery services for high-value pieces.
     

Customs, Duties & Taxes

  • Buyers are responsible for any customs fees, import duties, or taxes in their countries.

  • We provide all necessary shipping documentation and invoices to assist with smooth customs clearance.
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Note: International delivery times may vary due to customs procedures beyond our control.

Payment

We provide a variety of secure and flexible payment options:

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  1. PayPal – Preferred worldwide for convenience and buyer protection, while checkout please select PayPal.
     

  2. Credit Card (via Etsy) – For enhanced security, direct card payments are handled through our Etsy shop.

    • Visit Etsy.com and search for AlifGems.

    • If your item is not listed, contact us and we’ll upload it for secure checkout.
       

  3. Bank Transfer – Secure and ideal for high-value items.
    Enjoy a 1.5%–5% discount for choosing this method.
     

  4. Payoneer – Available upon request. We’ll send you a secure invoice via Payoneer. As this used in our eBay store.
     

Bank Details – Hong Kong

  • Account Name: ALIFGEMS LIMITED

  • Bank: Hang Seng Bank Limited

  • Account No: 390 747194 883

  • Swift Code: HASEHKHH

  • Bank Code: 024

  • Branch Code: 390

  • ​Bank Address: 83 Des Voeux Road Central, Hong Kong
     

Bank Details – Thailand

  • Account Name: SMD GEMS CO., LTD

  • Bank: KASIKORN BANK

  • Account No: 197 151 3523

  • Swift Code: KASITHBK

  • Bank Address: Jewelry Trade Center Building, Silom, Bangkok, Thailand.​

Return & Refund

We offer a 100% Money-Back Guarantee for peace of mind with hassle-free returns.
 

  • Notify us within 7 days of receiving your item at: sales@alifgems.com.

  • Return the item within 7–14 days in its original, unused condition, including all original packaging.

  • After inspection, a full refund will be processed within 3 business days.

  • Return shipping costs are the responsibility of the buyer.

 

Please Note: Custom-made or personalized items may not be eligible for return.

 

Need Help?

We’re here to assist you every step of the way.
Email: sales@alifgems.com
WhatsApp: +852 5162 1147 or +66 950177431
WeChat: alifgems

Line: alifgems

Privacy & Security

Your security is our priority. Our website uses SSL encryption and is protected by McAfee for safe, worry-free shopping.
 

  • We never share your personal data with any third party.

  • All information is handled with complete confidentiality.

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Thank you for choosing AlifGems. We value your trust and strive to offer an elegant, seamless shopping experience.

SHOP WITH CONFIDENCE

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