FAQ for Ruby Collection

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1. Are your rubies certified by GRS or other gem labs?

Yes, all our rubies—especially Burmese and Mozambique origins—are certified by trusted laboratories such as GRS, AIGS, and GIA upon request.

 

2. What is a "Pigeon Blood Red" ruby?

"Pigeon Blood Red" is the most prized color grade of ruby, characterized by a vivid, pure red with a hint of blue. It’s often associated with Burmese rubies from Mogok and commands premium value.

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3. Do you sell untreated or heat-treated rubies?

We offer both unheated (no heat) and heat-treated rubies. Each listing specifies the treatment status, and certificates confirm authenticity and treatment origin.

 

4. What is the difference between Burmese and Mozambique rubies?

Burmese rubies, particularly those from Mogok, are known for their intense fluorescence and legendary color saturation. Mozambique rubies, especially from Montepuez, are more recent finds but also offer exceptional clarity and size at attractive prices.

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5. Can I request a custom ruby ring or jewelry piece?

Yes! We offer bespoke jewelry services using your selected ruby, crafted into rings, necklaces, or brooches with your choice of gold, platinum, or diamonds.

 

6. Do you offer international shipping?

Absolutely. We provide free worldwide shipping via trusted couriers like FedEx, DHL, or EMS with tracking and insurance.

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7. Is it safe to buy high-value rubies online?

Yes, we are a registered company in Hong Kong and Thailand, trusted globally by collectors and investors. Expert gemologists vet each gemstone, and a secure return policy and full certification cover purchases.

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8. Can I return the ruby if I change my mind?

Yes, we offer 14–30 day returns, depending on your location and purchase value. Please refer to our return policy for detailed terms.