SHIPPING POLICY

  1. We offer Free Worldwide Shipping by Registered Post for all items worth less than USD1000. Online Tracking is not available in most of the countries for registered post. if you want us to ship items by EMS or FedEx there will be charge which you can select while check out.

  2. We offer Free Worldwide Shipping by USPS,EMS with Insurance for all items worth USD 1000 to 2000.

  3. We offer Free Worldwide Shipping by FEDEX, DHL,UPS  with Insurance  for all items worth USD 2000 to 10000.

  4. We offer  Worldwide Inspection/ shipping service by MALCA AMIT, BRINKS, FARARI WITH Insurance for all items as well for high goods.

  5. Customer is responsible for any applicable custom duties and text

    PROCESSING TIME.

  6. All orders are processed within 1 - 2 days.

  7. Estimated shipping time by Registered post. Worldwide 7 to 20 Days

  8. Estimated shipping time by EMS (Express Mail Service) Worldwide 5 to 7 Days

  9. Estimated shipping time by FedEx, DHL, UPS. Worldwide 3 to 5 Days

  10. I'll do my best to meet these shipping estimates, but can't guarantee them as it’s depends on the shipping carrier.

RETURN AND REFUND POLICY
  1. We gladly accept returns, exchanges and cancellations

  2. 100% money-back guarantee

  3. Contact us within 7 days of delivery, If not satisfied.

  4. Ship items back within 14 to 20 days of delivery,

  5. Request a cancellation before the item has been shipped for a full refund.    
              

    Conditions of return

  6. Item(s) must be in their original condition.

  7. Buyers are responsible for return shipping costs.

  8. In case of any damage due to improper use will not be included under our Return Policy.

    Have any questions about your order?

  9. Please contact us sales@slifgems.com if you have any problems with your order.
     

PAYMENT METHOD
All our items default price is in US Dollar but you can change  your choice of currency from top of the application. our exchange rate is based on 'Xe' and its updated daily.
We use SSL technology which encrypts all your credit card or PayPal data while processing the payment.
Many ways to pay on alifgems.
  1. Credit Cards: All major cards accepted.

  2. Bank wire transfer to our alifgems limited bank account.

  3. AliPay.

  4. PayPal.

  5. Cash on Pickup (Hong Kong).

  6. Cash on Delivery (Hong Kong).

  7. Western Union, MoneyGram, Money Order, Cheque and online payment.

BANK/WIRE TRANSFER.
 
Please pay to the following bank account.

 

A.C NAME : ALIFGEMS LIMITED , AC NO: 390 747194 883

 

BANK CODE : 024, BRANCH CODE :390

 

SWIFT CODE :HASEHKHH

 

BANK NAME : HANG SENG BANK LIMITED

 

BANK ADDRESS

 

83 DES VOEUX ROAD CENTRAL HONG  KONG

 
CREDIT CARDS.
Add item to cart, type correct shipping address, contact no, contact person name and
press CHECKOUT.

We accept all major credit cards Visa, Master, American express.

Note :- shipping name and address should match with credit card name and address for quick approval, if it’s different then it will take time for authorization from our payment gateway (Paypal and Stripe), You must contact us in this situation so we can get extra info from you and submit to payment processing company.
 
PayPal.
Use the most trusted payment method with peace of mind.
Add item to cart, input correct shipping address, contact person name and click PayPal button under CHECKOUT.
ALIPAY.
Makes sure you add correct address, contact person name, correct email as per the credit card while check out. if shipping address and name different from the alipay most likely it will declined or will take longer time for approval, in such case you contact us.
 
Cash on Pickup within Hong Kong.

Select your items to pickup and send email and we will ask you to visit our office in Tsim Sha Tsui to pickup.
Cash on delivery within Hong Kong.
Select your items and send email and we will send items to your office in Hong Kong.
Western Union, MoneyGram, Money Order, Cheque and Mobile payment.
 
Send items SKU/item name, carat weight to sales@alifgems.com we will send instructions to pay. To make, payments through Western Union in US dollars or our local currency Hong Kong Dollar (HKD). Make sure to include the transfer fee it should not be deducted from the ​total purchase amount, alifgems need to receive full amount.

PRIVACY POLICY
  1. Alifgems understands the privacy of our buyers and it is strictly controlled. We never disclose any information to any other company or individual

  2. We may use your information for the following:

  3. To communicate with you about your order

  4. To confirm and track your order.

  5. Shop with Confidence at alifgems as we use SSL technology which means extra protection for our clients.

  6. Any transaction made through Credit Cards is encrypted and cannot be read while information flows on the web.

 Our Website is protected by trusted antivirus McAfee & SSL (HTTPS)