Store Policies
We believe in a simple, transparent process to ensure comfort and confidence for our valued clients.
Shipping
We are pleased to offer worldwide shipping on all items, with most orders shipped from our main hub in Bangkok, Thailand (95%) and select items from Hong Kong.
Processing Times
Orders are carefully processed within 1–3 business days. We strive for efficiency and aim to dispatch all purchases promptly.
Shipping Options,
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Registered Post / EMS :
Cost USD 12 - 35 each order.
Estimated delivery: 7–20 business days.
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FedEx & DHL (Express Delivery)
Cost USD 50 - 75 each order.
Estimated delivery: 3–5 business days.
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MALCA AMIT, BRINKS, and FARARI. (Premium Shipping for High-Value Items)
Customs, Duties & Taxes
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Buyers are responsible for any customs fees, import duties, or taxes in their countries.
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We provide all necessary shipping documentation and invoices to assist with smooth customs clearance.
Note: International delivery times may vary due to customs procedures beyond our control.
Have any query: sales@alifgems.com
Payment
We provide a variety of secure and flexible payment options:
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PayPal – Preferred worldwide for convenience, accepted on the site.
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Credit Card (via Etsy and PayPal) – For enhanced security, direct card payments are handled through our PayPal and Etsy shop.
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Bank Transfer – Secure and ideal for high-value items.
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Other accepted payments via Payoneer, Cryptocurrency, Wise, Revolut, PhonePe, Google Pay, and WeChat Pay. Please contact us with the item SKU number for payment instructions.
Bank Details – Hong Kong
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Account Name: ALIFGEMS LIMITED
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Bank: Hang Seng Bank Limited
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Account No: 390 74xxx4 883
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Swift Code: HASEHKHH
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Bank Address: 83 Des Voeux Road Central, Hong Kong
Bank Details – Thailand
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Account Name: SMD GEMS CO., LTD
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Bank: KASIKORN BANK
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Account No: 197 15x xx23
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Swift Code: KASITHBK
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Bank Address: Jewelry Trade Center Building, Silom, Bangkok, Thailand.
Return & Refund
We offer a 100% Money-Back Guarantee for peace of mind with hassle-free returns.
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Notify us within 7 days of receiving your item at: sales@alifgems.com.
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Return the item with peace of mind within 7–14 days in its original condition, including all original packaging.
Please note: Custom-made or personalized items may not be eligible for return.
Need Help?
We’re here to assist you every step of the way.
Email: sales@alifgems.com
WhatsApp: +852 5162 1147 or +66 950177431
WeChat: alifgems
Line: alifgems
Privacy & Security
Your security is our priority. Our website uses SSL encryption and is protected by McAfee for safe, worry-free shopping.
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We value & Respect your hard-earned wealth, so your trust and privacy mean a lot to us.
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We never share your personal data with any third party. We only use it to communicate with you about your order to confirm and track your order.
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All information is handled with complete confidentiality.