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Store Policies
We believe in a simple, transparent process to ensure comfort and confidence for our valued clients.

Shipping Boxes

Shipping

We are pleased to offer worldwide shipping on all items, with most orders shipped from our main hub in Bangkok, Thailand (95%) and select items from Hong Kong.

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Processing Times

Orders are carefully processed within 1–2 business days. We strive for efficiency and aim to dispatch all purchases promptly.

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Shipping Options,
 

  1. Registered Post / EMS : 
    Cost. Free shipping.
    Estimated delivery: 7–20 business days.
     

  2. FedEx & DHL (Express Delivery)
    Cost: Free shipping on all items.
    Estimated delivery: 3–5 business days.
     

  3. MALCA AMIT, BRINKS, and FARARI. (Premium Shipping for High-Value Items)
     

Customs, Duties & Taxes

  • Buyers are responsible for any customs fees, import duties, or taxes in their countries.

  • We provide all necessary shipping documentation and invoices to assist with smooth customs clearance.
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Note: International delivery times may vary due to customs procedures beyond our control.

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Have any query: sales@alifgems.com

Credit Card

Payment

We provide a variety of secure and flexible payment options:

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Accepted Payment Methods

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  1. Credit & Debit Cards
    You can securely pay using HitPay at checkout. HitPay supports major credit and debit cards with industry-standard security and encryption.
    To help your bank approve your payment quickly, please ensure that:
    The billing address matches the address registered with your card.
    The shipping address is accurate and complete.

    Fraud Prevention Notice: For the protection of our customers and our business, all card payments are subject to security verification. If the billing and shipping information do not match, or if additional verification is required, we may contact you to confirm your identity before processing your order. This helps us prevent unauthorized or stolen card transactions and ensures a safe shopping experience for everyone.
    We appreciate your understanding and cooperation.
     

  2. PayPal: Globally accepted secure payment.
     

  3. Payoneer: Contact us with the item SKU to share the Official invoice with your Payoneer account
     

  4. Bank Transfer: (Use the following details).

    (Hong Kong Bank Details)
    A/C Name: Alifgems Limited
    A/C No: 390747XXX883
    Swift Code: HASEHKHH
    Bank Name: Hang Seng Bank

    Thailand Bank Details
    A/C Name: SMD GEMS CO., LTD
    A/C No: 1971XXX523
    Swift Code: KASITHBK
    Bank Name: KASIKORN Bank

    *ASK FOR FULL A/C NO.

    Other accepted payments via HitPay: Just select the HitPay option at checkout and choose the following payment method.
     

  5. PayNow

  6. QRIS

  7. Kakao Pay

  8. Naver Pay

  9. PAYCO

  10. QRPH

  11. DuitNow QR

  12. Touch 'n Go

  13. UPI

  14. Cryptocurrency.

  15. Wise,

  16. Revolut

  17. Google Pay,

  18. WeChat Pay. 

    Please get in touch with us with the item SKU number for payment instructions if you have difficulties for immediate help.

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If you Need Help with Payment?

We’re here to assist you every step of the way.
Email: sales@alifgems.com
WhatsApp: +852 5162 1147 or +66 950177431
WeChat: alifgems

Line: alifgems

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Return & Refund

  • We offer a 100% Money-Back Guarantee to give you complete confidence when purchasing from Alifgems.
     

  • If, for any reason, you are not completely satisfied with your purchase, simply notify us within 7 days of receiving your item by emailing sales@alifgems.com. Whether you decide to keep your gemstone or return it, we appreciate hearing from you.
     

  • Please return the item within 14–30 days of delivery in its original, unused condition, together with all original packaging and any accompanying certificates. If you require additional time, simply let us know in advance—we are happy to accommodate reasonable requests.
     

  • Free Return Shipping: For your peace of mind, Alifgems will cover the return shipping costs for eligible returns, so you don't have to worry about unexpected expenses.
     

  • Once we receive and inspect the returned item, your refund will be processed promptly using the original payment method. (For security reasons, returned gemstones must match the original item sold and remain in the same condition as received.)
     

  • Our goal is to make every purchase completely risk-free, allowing you to buy with confidence knowing that your satisfaction is our highest priority.

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Privacy & Security

Your security is our priority. Our website uses SSL encryption and is protected by McAfee for safe, worry-free shopping.
 

  • We value & Respect your hard-earned wealth, so your trust and privacy mean a lot to us. 

  • We never share your personal data with any third party. We only use it to communicate with you about your order to confirm and track your order.

  • All information is handled with complete confidentiality.

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